Refund policy

We want you to be happy with what you buy. This policy sets out what happens if something arrives damaged, develops a fault, or simply isn't right for your home.

Damaged or defective on arrival

If anything arrives damaged or defective, we repair, replace or refund it at no cost to you. Contact us and we will make it right.

Returns

Changed your mind? Returns are accepted within 14 days of delivery, in original condition.

• A 20% restocking fee applies.
• Return transport is the customer's responsibility.
• Custom-order and clearance items may be final sale — please ask us before you order.

One-year warranty

Every piece is covered for one year against manufacturing defects in materials and workmanship. To make a claim, contact us with your order details and a photo of the issue.

How to start a return or claim

Email info@monafurniture.ca or call +1 (437) 476-7999 with your order number. We will confirm the next steps and, where a collection is needed, arrange it with you.

Refunds

Approved refunds are issued to the original payment method. If you paid using Shop Pay Installments, the refund is processed back through Affirm and your remaining balance is adjusted.

Questions

Mona Furniture
Email: info@monafurniture.ca
Phone: +1 (437) 476-7999
Showroom: 1585 Victoria St N, Kitchener, ON N2B 3E6